Support Center

Use the form below to submit a support request. Your inquiry will be routed directly to an Equilibrium technical support engineer.

Before submitting, please have the following ready:

• Your MediaRich product name and version number
• A brief description of the issue and steps to reproduce it
• Any relevant error messages or log output

Our support engineers are available 6:30 a.m. – 5:30 p.m. PST, Monday–Friday (excluding Equilibrium holidays). You can also reach us by phone at +1 415-332-4343 x5.